Our teams operate between 7 AM and 8 PM daily. You'll receive a specific 2-hour arrival window the day before your move. Our team will call you 30 minutes before arrival.

We accept credit cards, debit cards, Zelle, Venmo, AfterPay, Wisetack and cash. Payment is required upon completion of the move.

Yes, please empty all drawers for safety and efficiency. This prevents damage to both the furniture and your belongings.

Key preparation steps include:

• Declutter and organize items by room
• Label boxes with contents and destination room (A helpful trick: number each room in your new home using Post-it notes or stickers (e.g., Room 1 – Kitchen, Room 2 – Master Bedroom). Then, mark the corresponding number on each box. This makes it much easier for movers to know exactly where each box goes—saving time and keeping things organized.)
• Set aside valuable items to transport personally
• Prepare a "first day" box with essentials
• Make parking arrangements for the moving truck
• Notify us of any access restrictions

We recommend:

• Documenting condition with photos
• Preparing a detailed inventory
• Considering additional insurance coverage
• Discussing special handling needs with our team
• Transporting irreplaceable items personally

We cannot transport:

• Hazardous materials
• Perishable items
• Ammunition/firearms
• Flammable materials
• Certain chemicals

Contact us for a complete list.

We have specialized equipment and trained professionals for items like:

• Pianos (using piano boards and moving pads)
• Antiques
• Art pieces
• Large safes

Please mention these items when booking.

We recommend:

• Arranging pet care during the move
• Deep cleaning after pet areas are cleared
• Marking boxes containing pet supplies
• Planning pet transportation separately

Our experienced movers are trained in disassembly and reassembly of furniture. If an item truly cannot fit, we'll discuss alternative solutions with you immediately.

Yes, additional items can be added. Please note this may affect the final price and timeline. Inform your moving team leader immediately about any additions.

Our teams are equipped with waterproof materials to protect your belongings. We use special covers and take extra precautions during inclement weather.

Please document any damage with photos and contact our customer service within 48 hours. We'll promptly address your concerns and initiate our claims process if necessary.

Unpacking services are completed the same day unless otherwise arranged. Our team will confirm completion with you before departing.

We welcome your feedback! You'll receive a satisfaction survey via email after your move, or you can contact our customer service team directly.

We offer three levels of packing services:

• Full-Service Packing: We pack everything in your home
• Partial Packing: We pack specific rooms or items
• Specialty Item Packing: For valuable or fragile items only
• Unpacking Services: Available for all packing options

We recommend:

• Large homes (3+ bedrooms): 2-3 days before
• Medium homes (2-3 bedrooms): 1-2 days before
• Small homes/apartments: 1 day before
• Same-day packing available for urgent moves

We use professional-grade materials:

• Heavy-duty moving boxes
• Custom-sized cartons
• Professional-grade packing paper
• Heavy-duty bubble wrap
• Specialty padding materials
• Custom crating for valuable items
• Wardrobe boxes for clothing

Our professional packers:

• Use room-by-room organization
• Label all boxes with contents and destination
• Use appropriate box sizes for different items
• Double-wrap fragile items
• Create detailed inventory lists
• Use specialty materials for valuable items

Packing costs are based on:

• Volume of items to be packed
• Type of items requiring packing
• Level of service selected
• Packing materials needed
• Number of packers required
• Time required to complete packing

Yes! Benefits include:

• Discounted package rates
• Streamlined scheduling
• Single point of contact
• Coordinated timing
• Consistent handling of items

Our estimates are typically 99% accurate when all items are properly listed. We conduct over the phone, thorough virtual or in-person assessments to ensure precision.

We believe in complete transparency. Our quote includes labor, travel time, and equipment. Additional fees only apply for extra services requested during the move (like additional packing materials or storage).

Yes! We offer seasonal discounts, mid-week moving specials, and referral bonuses. Ask our team about current promotions when booking.

Our teams are specially trained in handling high-value items. We use custom crating and specialized packing materials, and can provide additional insurance coverage for valuable pieces.

Yes! We have specialized equipment and trained professionals for moving these items. Please mention these items during booking for proper preparation.

Yes, we provide both short-term and long-term storage options in our secure facilities.

We recommend booking 2-3 weeks in advance for local moves and 4-6 weeks for long-distance moves, but we can also accommodate last-minute requests ask our team about it. Peak season (May-September) may require additional lead time.

We understand plans change. Cancellations made 48+ hours before the scheduled move date incur no fee. Last-minute cancellations may be subject to a nominal fee.

Yes, subject to availability. We recommend notifying us as soon as possible to ensure we can accommodate your preferred new date.

We're fully licensed and insured with liability, cargo, and general insurance. Basic coverage is included in your quote, and additional coverage options are available.

We use floor runners, door jamb protectors, and furniture blankets. Our teams are trained in proper wall protection and corner guarding techniques.

$50 credit toward your next move. Your friend also gets a 5% discount on their move.

No limit! The more friends you refer, the more rewards you earn. It's our way of saying thank you for spreading the word about Zapt Movers.

Our pricing is based on several factors:

• Labor: Number of movers × hourly rate
• Travel time to and from locations
• Truck fees
• Volume and type of items
• Additional services requested

Our standard rate includes:

• Professional, trained movers
• Clean, fully-equipped moving truck
• Basic furniture protection (blankets and wrapping)
• Basic liability coverage
• Standard equipment (dollies, straps, tools)

Yes, we offer several money-saving opportunities:

• Mid-week move discounts (10-15% off)
• Off-season discounts (October-March)
• Military and senior discounts
• Referral program credits
• First-time customer specials
• Package deals for combined services

We require:

• $150 deposit to secure booking
• Balance due upon move completion
• Credit card, debit card, Zelle, Venmo, or cash accepted
• Payment plans available.

Yes, we offer competitive price matching under these conditions:

• Written quote from licensed and insured competitors
• Same scope of services and hours
• Quote must be from the last 7 days
• Valid for local moves within our service areas

Note: We may not match quotes from unlicensed or uninsured operators to maintain our service quality standards.

It's simple:

1. Get your quote from Zapt Movers
2. Send us the competitor's written quote
3. We'll review and verify the quote within 1 business hour
4. If validated, we'll match the price and maintain our premium service level

Our quotes reflect our premium service value:

• Licensed & insured (DOT #3438977, CAL-T0192235)
• Professionally trained, full-time movers
• Comprehensive insurance coverage
• High-quality moving equipment
• 10+ years of experience
• 10,000+ satisfied customers
• Interest-free payment plans through Afterpay and Wisetack

We regularly analyze market rates to ensure fair pricing while maintaining premium service. Our rates are structured to provide:

• Transparent, no-hidden-fee pricing
• Professional, experienced crews
• Quality equipment and materials
• Reliable, on-time service
• Comprehensive insurance coverage

We honor our quotes when:

• The inventory list remains the same
• Access conditions are as described
• No additional services are requested
• Move date remains unchanged

Yes, we provide:

• Binding estimates for long-distance moves
• Written confirmation of all quotes
• Clear documentation of any changes
• No hidden fees or surprise charges

When comparing quotes, verify:

• Number of movers included
• Insurance coverage levels
• Equipment and materials included
• Company licensing and insurance
• Travel time calculations
• Additional fees or charges
• Minimum hour requirements

Be cautious of:

• Unusually low estimates
• Missing insurance coverage
• Unspecified crew size
• Hidden fees or charges
• Unlicensed operators
• No physical business address
• Limited payment options

Our service includes:

• Free moving estimates
• 7-day customer support (7am-8pm)
• Experienced, background-checked crews
• Comprehensive insurance
• Interest-free payment plans
• Professional equipment
• Clean, maintained trucks
• Dedicated move coordinator

Yes, we can:

• Adjust the scope of services
• Suggest alternative moving dates for better rates
• Offer package deals for multiple services
• Provide flexible payment plans
• Apply available seasonal discounts