Privacy Policy

Effective Date: 08/01/2024

This Privacy Policy explains how Zapt Movers ("we," "our," or "us") collects, uses, shares, and protects your information in relation to 10DLC messaging services. We are committed to protecting your privacy and ensuring compliance with applicable regulations, including the Telephone Consumer Protection Act (TCPA) and 10DLC regulations.

1. Information We Collect

When you use our 10DLC messaging services, we may collect the following information:

Personal Information: Includes your name, phone number, email address, and other contact information.
Message Content: The text of messages sent through our service, including any personal data contained within those messages.
Usage Data: Information about how you interact with our messaging services, such as timestamps, delivery status, and IP addresses.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To send and deliver messages through 10DLC numbers.
Compliance and Monitoring: To comply with 10DLC regulations and ensure messages adhere to carrier guidelines and legal requirements.
Improvement and Development: To enhance our services and develop new features based on usage patterns and feedback.
Security: To protect against fraud, unauthorized access, or misuse of our services.

3. Sharing of Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service Providers: To third-party vendors, carriers, or partners who assist us in delivering messaging services.
Compliance with Laws: If required by law, regulation, or court order, or in response to a valid legal request by government or law enforcement authorities.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, access controls, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period for message content and related metadata will be outlined in our data retention policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Opt-Out: Opt-out of receiving further communications from us or our partners.
Complaints: Lodge a complaint with a relevant data protection authority.

7. Compliance with 10DLC Regulations

We are committed to complying with 10DLC regulations and industry standards. This includes:

Consent: Ensuring that all recipients of 10DLC messages have provided proper consent.
Content Monitoring: Regular monitoring of message content to prevent spam and ensure compliance with carrier guidelines.
Registration and Compliance: Maintaining proper registration of 10DLC numbers and adherence to carrier compliance requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels.